Overview

Welcome to Shop Cultures. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our platform. By making a purchase on Shop Cultures, you agree to comply with and be bound by this Shipping Policy. This Shipping Policy ensures a clear understanding of the shipping processes and responsibilities, fostering a reliable and efficient experience within the Shop Cultures community.

Shipping Methods and Costs

Shipping Methods

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Typically takes 2-3 business days.
  • International Shipping: Delivery times vary based on destination and customs processing.

Shipping Costs

  • Shipping costs are calculated based on the shipping method, destination, and weight of the package.
  • Shipping costs will be clearly displayed at checkout before you complete your purchase.

Order Processing and Handling

Order Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Handling Time

  • Handling time refers to the time it takes for the vendor to prepare your order for shipment.
  • Handling times may vary depending on the product and vendor, and are typically stated on the product listing page.

Shipping Confirmation and Tracking

Shipping Confirmation

  • You will receive a shipping confirmation email once your order has been shipped.
  • The email will contain shipping details and a tracking number.
  •  

Tracking Your Order

  • You can track your order using the tracking number provided in the shipping confirmation email.
  • Tracking information can also be accessed through your Shop Cultures account.

Delivery Times

Estimated Delivery Times

  • Estimated delivery times are provided at checkout and may vary based on the shipping method and destination.
  • Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather, customs processing, or carrier delays.

International Delivery

  • International delivery times vary based on the destination country and customs processing.
  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

Shipping Restrictions

Restricted Items

  • Certain items may be restricted from shipping to specific destinations due to legal or regulatory restrictions.
  • Vendors will notify you if any items in your order cannot be shipped to your specified destination.

P.O. Boxes and APO/FPO Addresses

  • Some shipping carriers do not deliver to P.O. Boxes or APO/FPO addresses. Please provide a physical address to ensure delivery.

Lost or Damaged Packages

Lost Packages

  • If your package is lost during transit, please contact the shipping carrier with your tracking information. If the carrier is unable or unwilling to assist, please contact Shop Cultures support for further assistance.
  • We will work with the carrier to locate your package or issue a replacement or refund as appropriate.

Damaged Packages

  • If your package arrives damaged, please first contact the shipping carrier to report the damage. If the carrier is unable or unwilling to assist, contact Shop Cultures support within 7 days of delivery.
  • Provide photos of the damaged package and contents to facilitate the claims process.

Address Changes

Before Shipment

  • If you need to change your shipping address before your order has been shipped, please contact the vendor directly through the Shop Cultures platform.
  • Address changes may not be possible once the order has been processed.

After Shipment

  • If your order has already been shipped, address changes are generally not possible.
  • You may need to contact the shipping carrier directly to request a reroute or hold for pickup.

Vendor Responsibilities

Shipping Policy Disclosure

  • Vendors must clearly state their shipping policies, including shipping methods, costs, and estimated delivery times, on their product listing pages.

Timely Shipment

  • Vendors are responsible for shipping orders within the stated handling time.
  • Vendors must provide tracking information to clients promptly after shipping.

Resolving Issues

  • Vendors must address any issues related to lost or damaged packages promptly and professionally.
  • Vendors should work with Shop Cultures support to resolve any shipping-related disputes.

Client Responsibilities

Providing Accurate Information

  • Clients must provide accurate shipping information at checkout to ensure timely and correct delivery.

Tracking Orders

  • Clients should track their orders using the provided tracking information and contact the shipping carrier or Shop Cultures support if there are any issues with delivery.

Receiving Packages

  • Clients are responsible for being available to receive packages at the provided shipping address.
  • Any additional delivery attempts or arrangements due to missed deliveries may incur additional charges.

Policy Updates

Shop Cultures reserves the right to update or modify this Shipping Policy at any time. Users will be notified of any significant changes. Continued use of the platform constitutes acceptance of the updated policy.

Contact Information

For any questions or concerns regarding this Shipping Policy, please contact Shop Cultures support at contact@shopcultures.com

Effective Date: August 2, 2024

Last Updated: August 2, 2024